Our Policy is as follows, When you are shopping for AEDs and Accessories and you've seen a lower Advertised Price from an Online Store for a "Price Matched Guarantee" item In Stock, then we want to know about it.

Just show us who and where you found the advertised item and AED Now! Inc. will gladly match or beat their price!

Of course, our policy applies only to advertised online prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers and special financing. We cannot provide price matches online so, in order to get the best price, please contact us at 888-232-9006 and talk to one of our sales people to take advantage of our Guarantee Price Match policy.

All shipping charges are based on the weight of the product(s) that are ordered and the destination "Ship To" zip code that they are being sent to. We calculate these costs by using United Parcel Service's (UPS) rate calculator. Remember, UPS ground shipping for AEDs and all orders over $1,000.00 are always free within the contiguous United States!

Since we calculate based on the product weight and the ship to zip code, we cannot quote shipping charges until we have your delivery information. In order to see the shipping charges you will be charged, simply add whatever items that interest you into your shopping cart and go to checkout. You will then be asked for your delivery address and zip code. After you enter that information and submit, you will see the freight charges. You can cancel your order at any time if the freight charge is not agreeable to you.

Since all of our products come in various sizes and weights, and since we use UPS's rate calculator which bases costs on zip code information, we cannot offer a standard "shipping table" indicating the freight costs.

** Any orders you place that exceed 150 lbs. in total weight will not have shipping fees noted on your order confirmation. Instead, freight charges will be calculated manually by the AED Now! Inc. after your order is placed. The reason for this is that the online calculator from UPS cannot differentiate between individual items being purchased and calculates the freight based solely on total pounds incurred. We manually convert shipments of 150 lbs. or more into smaller parcels for UPS acceptance. After we contact you with your freight charges and your final total, you are never under any obligation to continue with the order if you feel the charges are unacceptable. That is our promise to you.

We currently ship most orders via UPS ground service to business and residential addresses. We cannot ship to PO boxes because UPS will not deliver to them. If you need expedited freight service on an item, feel free to contact us at 1-800-544-0048 and we will be glad to help. Additional charges will apply.

If you have any further questions, please email us information@AEDNow.com

All automated external defibrillators (AEDs) sold by the AED Now! include a minimum of a 5-year manufacturer's warranty. Warranty service and technical support questions are accommodated at the following telephone numbers based on your model of AED or accessories:

Defibtech, LLC 866-333-4248
Zoll                  800-348-9011
Philips             800-263-3342

AED Now! offers a 30-day money back guarantee from date on invoice on all AEDs and most accessories. AEDs must be returned in new condition with the original packaging. Customer must fax a copy of the original receipt to AED Now! plus call 888-232-9006 for a returned merchandise authorization (RMA) number before returning merchandise or a 5% (five per cent) restocking fee will apply. Items not returened in their original packaging or previously opened will incur a 20% restocking charge. Electrodes, batteries, books, software, videos, and DVDs are not eligible for return credit or cash. Shipping and insurance costs are the responsibility of the customer. For protection, AED Now! urges customers to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. We cannot be responsible for returns lost or damaged during shipping. Items not purchased from AED Now! may not be returned.